Gotriage Wellness

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Terms and Conditions is an AI based platform, (“Site”). The owner and operator of the Site is HC Consultancy House FZ LLC. UAE based company, refer to (“we”, “our” or “us”). These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site, services and applications including our mobile application (collectively, the “Services”). By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Policy Documents with immediate effect. These Terms of Use and the Policy Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of Use and Policy Documents as so modified.References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the case may be.

About our services

We created our services to bridging patients and healthcare providers and allow our user to reduce the burden of our users and allow them to enjoy their healthcare experience, we are working hard to make that happen, you acknowledge that we have no control over, and no duty to take any action regarding: (a) which users gain access to the Site and/or the Services, (b) what Content you access, (c) what effects the Content may have on you, (d) how you may interpret or use the Content, or (e) what actions you may take as a result of having been exposed to the Content. You release us from all liability for you having acquired, you having not acquired, or your use of Content. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Site and/or the Services. We have no special relationship with or fiduciary duty to you. we provide the services “as is” and “as available.” we make no express or implied warranties or guarantees about the services. to the maximum extent permitted by law, we hereby disclaim all such warranties, including all statutory warranties, with respect to the services and the site, including, without limitation, any warranties that the services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. we do not guarantee that the results that may be obtained from the use of the services will be effective, reliable or accurate or will meet your requirements. we do not guarantee that you will be able to access or use the services (either directly or through third-party networks) at times or locations of your choosing. we are not responsible for the accuracy, reliability, timeliness or completeness of information provided by users of the services or any other data or information provided or received through the services. except as expressly set forth herein, okadoc makes no warranties about the information systems, software and functions made accessible through the services or any other security associated with the transmission of sensitive information. okadoc does not warrant that the site or the services will operate error-free, bug-free or free from defects, that loss of data will not occur, or that the services, software or site are free of computer viruses, contaminants or other harmful items.

1. By creating your account and sign agree to our terms and policies

You acknowledge that all the personal information you provided is correct and belong to you and your account will be under your responsibility , although some Content may be provided by healthcare professionals, the provision of such Content does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment, but is provided to assist you in choosing a doctor, dentist or other healthcare specialist, professional, provider, or organization (collectively, “Healthcare Provider”). “Content” means content, text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, and other materials provided, made available or otherwise found through the Services and/or Site, including, without limitation, Content provided in direct response to your questions or postings.

By signing this document you agree that all the recommendation and advices you might get it from our online triaging is depending only and result of your data provided throughout the triaging process and the result will be 100percentage depending on it so pay attention to all the data you will provide and consider it as tool and advice to help you to find the right doctor and will not be responsible for any miss use of this option or any results of this online triaging.

While we make reasonable efforts to provide you with accurate content, we make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work, price or cost information, insurance coverage or benefit information, or any other content available through the services. in no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such content. Furthermore, we do not in any way endorse or recommend any individual or entity listed or accessible through the services.

We reserve the right to change (add or withdraw) any of our services without any liabilities. We do not provide medical advice or online diagnosis.

  1. The Content that you obtain or receive from our platforms its employees, contractors, partners, sponsors, advertisers, licensors or otherwise through the Services, is for informational, scheduling and payment purposes only. All medically related information, including, without limitation, is for informational purposes only and all liabilities will be on the doctor himself or the healthcare organization promoting this doctor.
  2. We are working to make sure all the information provided is accurate and useful for all our user but we encourage our user not to depend on this service in case of life threating or emergency and avoid any delay and immediate call the healthcare provider or emergency services.
  3. do not recommend or endorse any specific tests, Healthcare Providers, procedures, opinions, or other information that may appear through the Services. If you rely on any Content, you do so solely at your own risk. We encourage you to independently confirm any Content relevant to you with other sources, including the Healthcare Provider’s office, medical associations relevant to the applicable specialty, your medical boards, and the appropriate licensing or certification authorities to verify listed credentials and education.
  4. Doctors, dentists, nurses, and other medical professionals use the services to share content with you, but your use of this content is not a substitute for healthcare. no licensed medical professional/patient relationship is created when you use the services or content. this is true whether such content is provided by or through the use of the services or through any other communications or any of our channel, emails or text message links to other sites, or any assistance we may provide to help you find an appropriate healthcare provider in any field
  5. is not responsible for any of the users account s and we encourages Healthcare Providers to use the Services responsibly, but we have no control over, and cannot guarantee the availability of, any Healthcare Provider at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from, or related to, the use of the Site or Services whatsoever .and we encourage our user to get conformation upon their request of appointment and make sure of their insurance coverage if they have any doubt through their insurance company or directly through asking your healthcare provider and we are providing free chare with your healthcare providers if they are using this service in our platforms.
  6. By agree on our polices and terms and start use or services to search and find your healthcare providers you acknowledge that
    1. You are responsible for choosing your own healthcare provider.
    2. All personal information provided will be right and belong to you and under your responsibility
    3. You will not relay on this information or services in case of life threating cases and emergencies.
    4. The triaging result is only tool to help you to search and find the right doctor but it might be not accurate as it depend on the information and the data provided by you during the survey and will not be responsible for any result
    5. will not be responsible for any complication during your treatment and our role is limited to help the user to search for the right healthcare provide.
    6. Using of your document manager and sharing your medical reports will be completely under your responsibility and we are not responsible for any miss use of this data. we are not encourage to save high sensitive reports or data on this file.
    7. GOTRIAGE.COM will not be responsible for all miss use of live chat service we are only provide this services to bridging our user with their healthcare providers.
  7. Healthcare providers will be responsible for the validity of the professional licenses required by law to practice the specialties of the services offered by them. And we are keeping the right to delete any health provider who inappropriate or unprofessional conduct if we got to know this.
  8. Some Healthcare Providers listed through the Services enter into contracts with us, and may pay us a fee in order to be marketed through the Services. To help you find Healthcare Providers who may be suitable for your needs, and enable the maximum choice and diversity of Healthcare Providers participating in the Services, we will provide you with lists and/or profiles of Healthcare Providers.These results are based on information that you provide to us, such as insurance information, geographical location, and healthcare specialty. They may also be based on other criteria (including, for example, Healthcare Provider availability, past selections by and/or ratings of Healthcare Providers by you or by other users, and past experience of Gotriage users with Healthcare Providers). Note that we are not recommend or endorse any Healthcare Providers, (b) are not make any representations or warranties with respect to these Healthcare Providers or the quality of the healthcare services they may provide, and (c) are not receive any additional fees from Healthcare Providers for featuring them (i.e., higher or better placement on lists) through the Services. Note, however, to the extent that you use the Services as provided by your employer, we may provide lists and/or profile previews based also on criteria determined by your employer and your employer’s agents or advisors.
  9. is only informational services .The Services are an informational and educational resource for consumers and Healthcare Providers. We may, but have no obligation to, publish Content through the Services that is reviewed by our editorial personnel. No party and involved in the preparation or publication of such works guarantee that the Content is timely, accurate or complete, and they will not be responsible or liable for any errors or omissions in, or for the results obtained from the use of, such Content.
  10. Healthcare Provider and practice Content is intended for general reference purposes only. Healthcare Provider Content may be provided by the Healthcare Provider and/or office staff, and collected from multiple other data sources that may not be confirmed by the Healthcare Provider. Such Content can change frequently and may become out of date, incomplete or inaccurate. Neither the Site nor provides any advice or qualification certification about any particular Healthcare Provider.
  11. The procedures, products, services and devices discussed and/or marketed through the Services are not applicable to all individuals, patients or all clinical situations. Any procedures, products, services or devices represented through the Services by advertisers, sponsors, and other participants of the Services, either paid or unpaid, are presented for your awareness and do not necessarily imply, and we make no claims as to, safety or appropriateness for any particular individual or prediction of effectiveness, outcome or success.
  12. The insurance and insurance related Content (including, without limitation, insurance coverage and benefit Content) (“Insurance Content”) may be intended for general reference purposes and for your convenience only. Such Insurance Content may be based on Personal Information (as defined below) you provide to us as well as Healthcare Provider Content. The Insurance Content is provided either directly by the insurance provider you identify or via a third-party clearinghouse. Insurance Content can change frequently and may become out of date, incomplete or inaccurate. To make this Content as accurate as possible, you agree that you will (a) provide accurate and complete insurance-related Personal Information, and (b) verify and update your insurance-related Personal Information (including, without limitation, verifying such Personal Information obtained by automated means from an insurance card you provide). Although we strives to provide you with accurate Insurance Content, we are not responsible for any inaccurate, incomplete or outdated Insurance Content, and you are responsible for complying with subparts (a) and (b) hereof.


  1. keep protection and security of our users in the top priority and we will keep working to improve our security and Protecting patient privacy to keep your information secure as much as we can .
  2. Your basic data and identification will be send along with your appointment request to your healthcare provider on your behalf.
  3. By submitting such information, you authorize, its employees, its agents and others operating on its behalf to use and/or disclose such information in accordance with our Privacy Policy. Please review the Privacy Policy carefully, as your use of the Services constitutes your agreement to it.
  4. You may elect to enter information into a medical history form (“Medical History Form”) on behalf of yourself or a third party from whom you have authorization to provide such information. You can request (and in doing so, authorize) to provide this information to your chosen Healthcare Provider. You acknowledge and agree that such information will be reviewed and approved by you or someone authorized by you at the time of your appointment to ensure its accuracy. You also acknowledge that may use the data or information you provide in a Medical History Form in accordance with our Privacy Policy.
  5. You agree that if you wish to use to get online 2nd opinion it will be your responsibility and Gotriage will not be involved
  6. You acknowledge that your account will be your responsibility and any miss use of this account or this service.
  7. Live chat is only provided to facilitate the communication between healthcare providers and user and there will not be any liabilities on Gotriage upon any miss use of this service.


  1. Account Credentials. When you create a account, you will provide an email address and create a password (collectively, “Credentials”). You should keep your Credentials private and not share your Credentials with anyone else. You must immediately notify us if your password has been stolen or compromised by sending an email to
  2. You are responsible for your healthcare expenses. Usual, customary and any other charges for any medical or related services rendered by Healthcare Providers will apply and will be entirely your responsibility. You must resolve any dispute between you or any Healthcare Provider arising from any transaction hereunder directly with the Healthcare Provider.
  3. You are responsible for all use of the Services and for all use of your Credentials, including use by others to whom you have given your Credentials. You may only use the Site and the Services for lawful, non-commercial purposes. You may not use the Site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Site or the Services. You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means. You may not accumulate or index, directly or indirectly, any Content or portion of the Site and/or Services (including, without limitation, Healthcare Provider Content, appointment availability, price information, and Insurance Content) for any purpose whatsoever.
  4. In addition to our rights in these Terms of Use, we may take any legal action and implement any technological measures to prevent violations of the restrictions hereunder and to enforce these Terms of Use.
  5. We are not encourage our user to use our platform to share or save any sensitive or confidential health information or medical report.
  6. If you are a Healthcare Provider or other person or entity in the healthcare or medical industries, regardless of whether you maintain an account with or whether you schedule or intend to schedule appointments through the Services, you acknowledge and agree that:

4. Changes to the services

  1. We may from time to time add new features to the Services, substitute a new service for one of the existing Services, or discontinue or suspend one of the existing Services. Under no circumstances will be liable for any suspension or discontinuation of any of the Services or portion thereof, and the use of new services will be governed by this Agreement.


  1. You will have the opportunity to submit feedback regarding your experiences with Healthcare Providers you find through the Services, to submit inquiries concerning possible medical needs and to participate in the other interactive or community features of the Site (collectively, “Posted Information”). It is important that you act responsibly when providing Posted Information.
  2. By posting Posted Information through the Services, you agree to and hereby do grant, and you represent and warrant that you have the right to grant, to and its contractors an irrevocable, perpetual, royalty-free, fully sub-licensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Information and to adapt, edit, translate, prepare derivative works of, or incorporate into other works, such Posted Information. This license is non-exclusive, except you agree that shall have the exclusive right to practice this license to the extent of combining your Posted Information with the Posted Information of other Gotriage’s users for purposes of constructing or populating a searchable database of reviews and information related to the healthcare industry.


Gotriage concept and copyright, trademark and other intellectual propriety is belong to and owned by and the company develop this platform HC consultancy House FZE LLC. We give you permission to use the Content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Site for your own convenience, but you may not copy, distribute, republish without permission from ,sell, or exploit any of the Content, or exploit the Site or Services in whole or in part, for any commercial gain or purpose whatsoever. Except as expressly provided herein, neither Gotriage nor its suppliers grant you any express or implied rights, and all rights in the Site and the Services not expressly granted by Gotriage to you are retained by and HC Consultancy House FZE LLC.


Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Upon a request by us, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent and other affiliates, from all liabilities, claims, demands and expenses, including attorney’s fees, that arise from or are related to (a) your use of the Site and/or Services, or (b) the violation of this Agreement (including without limitation the Terms of Use or Privacy Policy), or of any intellectual property or other right of any person or entity, by you or any person using your Credentials. The foregoing indemnification obligation does not apply to liabilities, claims and expenses arising as a result of our own gross negligence or intentional misconduct.

  1. Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.
  2. Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
  3. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.
  4. We reserve the right, if we determine it is best, to terminate, suspend and/or deactivate your account immediately, without notice, if there has been a violation of this Agreement or other policies and terms posted on the Site or through the Services by you or by someone using your Credentials. We may also terminate,suspend or deactivate your account for any other reason, including inactivity for an extended period. We shall not be liable to you or any third party for any termination, suspension or deactivation of your access to the Site and/or the Services
  5. Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
  6. Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
  7. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third-party providers of goods or Services to us, labour disruptions, blackouts, embargoes).
  8. No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
  9. We will post the amended terms on the Site; we may also attempt to notify you in some other way. Your continued use of the Site and/or the Services following such posting shall constitute your affirmative acknowledgement of the Terms of Use or other applicable Agreement document, the modification, and agreement to abide and be bound by the Terms of Use or other applicable Agreement document, as amended. We encourage you to periodically review these Terms of Use and the Agreement. IF AT ANY TIME YOU CHOOSE NOT TO ACCEPT THESE TERMS OF USE OR THE AGREEMENT, INCLUDING FOLLOWING ANY SUCH MODIFICATIONS HERETO, THEN YOU MUST STOP USING THE SITE AND THE SERVICES.
  10. Communications. You may contact us through email at
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